Policies
When you sign up for one of our dream vacations, our goal is to provide you with the best experience possible so you will have the desire to travel with us again. Prices are valid through September 1, 2011 or unless otherwise published in print or on our website. We reserve the right to substitute accommodations, transportation and/or itineraries when we deem it necessary or advisable. We are committed to accuracy in this website, but errors may occur. Please call us to confirm availability at (800) 952–8496.
Once you make your deposit on your vacation, we guarantee the price! (Valid on all vacations except Overseas) If our suppliers increase their prices you will not be stuck with an additional cost on your trip. When you reserve today, you do not have to worry about a price increase with us.
Our trip cost is based on the airfare, train, tundra buggy and other transportation pricing we receive in 2010. The actual cost for that transportation with any fuel surcharges will be finalized with our vendors150 days prior to the departure date for your trip, as vendors will not guarantee their prices with us until 150 days prior to departure date.We would like to guarantee the pricing you received, but to ensure that we are financially able to run the trip, we are forced to pass on any increase in transportation fees and fuel surcharges. Our trip prices are published two to three years prior to departure. Between then and the time we are able to lock in our vendor prices, we are occasionally faced with currency fluctuations that we cannot absorb. In the rare instance that we have to make adjustments to your final balance, it will be reflected in your statement, which will be due 120 days before your trip departs. All though this is our policy we have never had to ask a customer to pay more after they book their trip.
A deposit of 15% and the $89.00 non-refundable processing fee confirms your reservation. Final balance is due 90 days prior to departure (120 days for Overseas & Polar Bear). Many guests take advantage of our interest free E-Z monthly payment plan. Call us for details at (800) 952-8496, or ask your Fantasy Travel Ambassador.
When you travel with us, your vacation includes cancellation insurance, emergency medical assistance, rig recovery, and medical evacuation coverage. Once you make your tour reservation your cancellation insurance coverage begins. Should you or an immediate loved one have a major medical emergency which prevents you from traveling you will receive a refund of monies paid (less 3% + $89 processing fee). If you have a medical emergency covered by Fantasy’s Trip Cancellation and Interruption Insurance during your tour that prevents you from continuing, you will receive a pro-rated refund on the unused portion of your trip. Fantasy is the only RV Tour Company providing these added benefits. Your peace of mind is very important to us!
If you have a mechanical breakdown during your tour that prevents you from continuing, you will receive a pro-rated credit toward a future tour with us less any non-refundable expenses incurred by Fantasy on your behalf.
Our cancellation policy is very liberal because we understand the RV lifestyle and therefore we provide Trip Cancellation Interruption Insurance with every reservation. If you cancel your vacation at any time up to departure date, for any reason covered under Fantasy’s Trip Cancellation Interruption Insurance, you will receive a full refund of all monies paid, less $89 and 3% administrative fee. If you cancel for any reason not covered by Fantasy’s Trip Cancellation Interruption Insurance up to 60 days prior to departure and you switch to a different date or different trip we will apply your funds to the tour you switch to; if you do not switch there will be an administrative fee equal to the 15% deposit. If you cancel 59 to 21 days prior to departure you will be refunded 70% of the tour price you paid. If you cancel 20 days or less prior to departure you will be refunded 50% of the tour price you paid.
If you need to cancel your Overseas or Polar Bear vacation at any time up to departure date, for any reason covered by Fantasy’s Trip Cancellation Interruption Insurance, you will receive a full refund of all monies paid, less a 3% administrative fee. If you cancel up to 120 days prior to departure, for any reason not covered by Fantasy’s Trip Cancellation Interruption Insurance, for you or a guest and you switch to a different date or different trip we will apply your funds to the tour you switch to; if you do not switch there will be an administrative fee equal to the 15% deposit. If you cancel 119 to 90 days prior to departure, you will be refunded 75% of the tour price you paid. If you cancel 89 to 30 days prior to departure, you will receive 50% of the tour price you paid. If you cancel 29 days or less you will receive 25% of the tour price you paid. It is necessary to retain a percentage of your tour price due to nonrefundable deposits remitted to airlines, motorhome rentals, and hotels on your behalf.
All cancellations must be received in writing and mailed to Fantasy RV Tours, 6655West Sahara Ave, Suite E-102, Las Vegas, NV 89146. Any applicable refunds are paid 30 days after receiving written notice of your cancellation.
You must advise us in writing, at or prior to booking, of any medical, physical, or other condition, which may require professional attention during a vacation or may require the use of special equipment. Certain itineraries and trips are not wheelchair accessible, and some tours may include travel in altitudes of up to 8,000 feet. Fantasy and Creative Tours, LLC reserves the right to decline any trip participant who, in our opinion, may affect the health, safety or enjoyment of other participants.
Prices valid through September 1, 2011, or unless otherwise published in print or on our website.We reserve the right to substitute accommodations, transportation and/or itineraries when we deem it necessary or advisable.
